USe of Cookies, and Privacy Policy

We are committed to protecting and respecting your privacy.

This policy (together with our Terms & Conditions and any other documents referred to on it) sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.

For the purpose of the Data Protection Act 1998 (the Act), the data controller is Foundation Retail (Cheltenham) Ltd, t/a Foundation, of 22 Montpellier Walk, Cheltenham, Gloucestershire GL50 1SD, UK.

Our nominated representative for the purpose of the Act is Gemma Wiseman.

INFORMATION WE MAY COLLECT FROM YOU

You do not have to register to view most of our website. However, some personal information is required if you choose to place an order, contact us via email or request a catalogue.

We may collect and process the following data about you:

• If you contact us, we may keep a record of that correspondence.
• Details of transactions you carry out through our site and of the fulfilment of your orders.
• Details of your visits to our site including, but not limited to, traffic data, location data, weblogs and other communication data, whether this is required for our own billing purposes or otherwise and the resources that you access.
• Information that you provide by filling in forms on our site www.shopfoundation.com (our site). This includes information provided at the time of registering to use our site, subscribing to our service, posting material or requesting further services. We may also ask you for information when you enter a competition or promotion sponsored by Foundation Retail Ltd, t/a Foundation, and when you report a problem with our site.

Cookies & Information

We may collect information about your computer, including where available your IP address, operating system and browser type, for system administration. This is statistical data about browsing patterns on this site only, and does not identify any individual.

What are cookies?

For almost any modern website to work properly, it needs to collect certain basic information on its users. To do this, a site will create files known as cookies – which are small text files – on its users’ computers. These cookies are designed to allow the website to recognise its users on subsequent visits, or to authorise other designated websites to recognise these users for a particular purpose.

Cookies do a lot of different jobs which make your experience of the Internet much smoother and more interactive. For instance, they are used to remember your preferences, to remember your user ID and the contents of your shopping bag, and to help you navigate between pages more efficiently. Much, though not all, of the data that they collect is anonymous, though some of it is designed to detect browsing patterns and approximate geographical location to improve user experience.

Information collected by cookies is not personally identifiable.

What types of cookie do we use?

There are three types of cookie which we use: strictly necessary cookies, performance cookies and functionality cookies

• Strictly necessary cookies are essential to navigate around a website and use its features. Without them, you wouldn’t be able to use basic services like shopping baskets and e-billing.

• Performance cookies collect anonymous data on how visitors use a website; they can’t track users, and are only used to improve how a website works.

• Functionality cookies allow users to customise how a website looks for them: they can remember usernames, language preferences and regions, and can be used to provide more personal services, like your shipping options.

Additionally, these cookies break down into two further sub-types.

• Persistent cookies  remain on a user’s device for a set period of time specified in the cookie. They are activated each time that the user visits the website that created that particular cookie.

• Session cookies are temporary. They allow website operators to link the actions of a user during a browser session. A browser session starts when a user opens the browser window and finishes when they close the browser window. Once you close the browser, all session cookies are deleted.

What’s the law?

The law on cookies has changed. All sites that try to place performance, functionality, and targeting and advertising cookies need your permission for before they can place them onto your computer. It has been clarified by the ICO in the UK, that unless the user indicates otherwise, permission for these cookies is implied.

How does FOUNDATION use cookies?

This web store collects a number of cookies from its users for various reasons, not least to track our own performance – but also to let us serve you content tailored to your own wishes, hopefully improving your overall experience of the site. Amongst other things, the cookies we use allow users to 'remain logged in' to keep the contents of your shopping bag for a set period of time, and to tailor shipping to your geographical location. They also allow us to calculate how many visitors we have - anonymously, of course - and how long they stay on our site.

We do our utmost to respect users’ privacy. We use these cookies to monitor and improve our services. We believe that your experience of the site would be adversely affected if you opted out of the cookies we use.

How do I turn cookies off?

Most browsers accept cookies automatically, but you can alter the settings of your browser to erase cookies or prevent automatic acceptance if you prefer. Generally you have the option to accept all cookies, to be notified when a cookie is issued or reject all cookies. Visit the ‘options’ or ‘preferences’ menu on your browser to change settings, and check the following links for more browser-specific information.

Cookie settings in Internet Explorer
Cookie settings in Firefox
Cookie settings in Chrome
Cookie settings in Safari

To switch off third-party advertising cookies, you can turn these off by visiting the Internet Advertising Bureau’s consumer advice site here.

For more information on cookies, click here

User agreement

By continuing to use our site, you agree to the placement of cookies on your device. If you choose not to receive our cookies, we cannot guarantee that your experience will be as fulfilling as it would otherwise be. For instance, the site won’t be able to recognise your User ID, meaning that you won’t be able to stay logged in.

WHERE WE STORE YOUR PERSONAL DATA

All information you provide to us is stored on secure servers. Any payment transactions are encrypted (using SSL technology). Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.

Unfortunately, the transmission of information via the internet is not completely secure. Athough we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to prevent unauthorised access.

USES MADE OF THE INFORMATION

We use information held about you in the following ways:

• To ensure that content from our site is presented in the most effective manner for you and for your computer.
• To provide you with information, products or services that you request from us or which we feel may interest you, where you have consented to be contacted for such purposes.
• To carry out our obligations arising from any contracts entered into between you and us.
• To allow you to participate in interactive features of our service, when you choose to do so.
• To notify you about changes to our service.

If you are an existing customer, we will only contact you by electronic means (e-mail or SMS) with information about goods and services similar to those which were the subject of a previous sale to you.

DISCLOSURE OF INFORMATION

We do not pass on your details to any third party unless you give us permission to do so notwithstanding the following exceptions:

• In the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets.

• If Foundation Retail Limited or substantially all of its assets are acquired by a third party, in which case personal data held by it about its customers will be one of the transferred assets.
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• If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our Terms and Conditions and other agreements; or to protect the rights, property, or safety of  Foundation Retail Ltd, t/a Foundation, our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.

YOUR RIGHTS

You have the right to ask us not to process your personal data for marketing purposes. We will usually inform you (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes. You can exercise your right to prevent such processing by checking certain boxes on the forms we use to collect your data. You can also exercise the right at any time by contacting us at 22 Montpellier Walk, Cheltenham, Gloucestershire GL50 1SD or customerservice@shopfoundation.com

ACCESS TO INFORMATION

The Act gives you the right to access information held about you. Your right of access can be exercised in accordance with the Act. We will provide you with a readable copy of the personal data that we keep about you within 15 working days. There is no charge for this, but evidence of proof of your identity will be required.

It is in our interest and yours to hold accurate date. If the data we hold on you is inaccurate in any way where appropriate you may have the data: erased; rectified or amended; completed.

CHANGES TO OUR PRIVACY POLICY

Any changes we may make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by e-mail.

DISPUTE

We aim to ensure that we have resolved any matters satisfactorily, however if you are not satisfied with our response you may contact:

The Information Commissioner, Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF

Telephone: 01625 545 700 • Fax: 01625 524 510 • Email: mail@dataprotection.gov.uk  • Website: http://www.dataprotection.gov.uk

CONTACT

Questions, comments and requests regarding this privacy policy are welcomed and should be addressed to our Customer Service team at customerservice@shopfoundation.com or:

Foundation
22 Montpellier Walk
Cheltenham
Gloucestershire
GL50 1SD
UK

Or telephone: +44 (0)845 388 7336